AO World PLC 2021 Annual Report with Sustainability Disclosures
Company: AO World PLC
Sector: Wholesale & retail
Country: United Kingdom
Year: 2021
Type: Annual Report with Sustainability Disclosures
Pages: 210
The report describes a year in which the company formalised ESG governance and began developing an overarching ESG strategy, supported by a dedicated ESG team and Board oversight of climate-related risks. It highlights more than 1.3m appliances recycled, a 42% repair and refurbishment rate for customer returns, and EN 50614 accreditation for the Telford facility. The company reports FY21 Scope 1 emissions of 32,176 tonnes of CO2e and location-based Scope 2 emissions of 3,411 tonnes of CO2e, while 95% of electricity used by UK operations was renewable. It also reports a 4,400-person workforce and continued initiatives on wellbeing, inclusion and community support.
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