BT Group PLC 2003 SR
The report details BT's social and environmental performance for the 2003 fiscal year, highlighting its receipt of the Queen's Award for Enterprise in Sustainable Development. Key achievements include a 37% reduction in customer dissatisfaction and a 40% decrease in CO2 emissions compared to 1996 levels. The company expanded broadband access to 67% of UK households and maintained a 67% People Satisfaction Index. BT also implemented the Sourcing with Human Dignity ethical trading standard, conducting 14 on-site supplier assessments. The report follows GRI 2002 guidelines and is assured against the AA1000 standard.
Company: BT Group PLC
Sector: Technology & telecommunications
Country: United Kingdom
Year: 2003
Type: SR
Pages: 103
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BT Group PLC
Social And Environment Report (Summary And Highlights)
The report details BT's social and environmental performance for the 2003 fiscal year, highlighting its receipt of the Queen's Award for Enterprise in Sustainable Development. Key achievements include a 37% reduction in customer dissatisfaction and a 40% decrease in CO2 emissions compared to 1996 levels. The company expanded broadband access to 67% of UK households and maintained a 67% People Satisfaction Index. BT also implemented the Sourcing with Human Dignity ethical trading standard, conducting 14 on-site supplier assessments. The report follows GRI 2002 guidelines and is assured against the AA1000 standard.
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Document Details
Report Year
2003
Reporting Period
Apr 1, 2002 - Mar 31, 2003
Fiscal Year
2003
Published
Jun 23, 2003
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Assurance
Assurance Standard
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Energy Consumption
Renewable Energy
Water Consumption
Total Waste
Women in Management
Employees