BT Group PLC 2004 SR
The report summarizes BT's social and environmental performance for the fiscal year ending March 31, 2004. Key highlights include a 22% reduction in customer dissatisfaction and the expansion of broadband to over 85% of UK homes. The company achieved a 42% reduction in CO2 emissions compared to 1996 levels and was ranked as the top telecommunications company in the Dow Jones Sustainability Indexes for the third consecutive year. BT also focused on digital inclusion, ethical supply chain management, and employee diversity, while maintaining a significant community investment of £18 million in total funding and support.
Company: BT Group PLC
Sector: Technology & telecommunications
Country: United Kingdom
Year: 2004
Type: SR
Pages: 29
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BT Group PLC
Social And Environmental Report (Summary And Highlights)
The report summarizes BT's social and environmental performance for the fiscal year ending March 31, 2004. Key highlights include a 22% reduction in customer dissatisfaction and the expansion of broadband to over 85% of UK homes. The company achieved a 42% reduction in CO2 emissions compared to 1996 levels and was ranked as the top telecommunications company in the Dow Jones Sustainability Indexes for the third consecutive year. BT also focused on digital inclusion, ethical supply chain management, and employee diversity, while maintaining a significant community investment of £18 million in total funding and support.
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Document Details
Report Year
2004
Reporting Period
Apr 1, 2003 - Mar 31, 2004
Fiscal Year
2004
Published
May 13, 2004
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Assurance
Assurance Standard
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Energy Consumption
Total Waste
Women in Management
Employees