Annual Report And Consolidated Financial Statements

Overview

The report presents a year of improved operational, safety and customer performance, including an 88.5% customer satisfaction score. Its business carbon footprint excluding electrical losses fell 12% to 18,051 tCO2e, while electricity for operational substations and most offices and depots was 100% renewable. The company also embedded a Purpose-Led Responsibility Framework spanning people and partners, communities and environment, and maintained a five-star GRESB rating with a 76% score.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2020
Period: Ends 31 March 2020
Language: English
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