Annual Report And Financial Statements

Overview

The report describes a strong 2024 performance centred on financial inclusion, with the Group serving its 15 millionth customer and reporting Group revenue of 726.3 £m. It introduces first-time CSRD/ESRS disclosures and a double materiality assessment identifying working conditions and workers' rights and access to financial services as material topics. Scope 1 and 2 emissions fell 8% year on year to 18,626 tonnes CO2e. Workforce disclosures cover 8,351 employees and report zero work-related fatalities.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2024
Period: Ends 31 December 2024
Publication date: 26 February 2025
Language: English
Pages
File size
Restatement: Disclosed

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Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP

Commitments

UN Global Compact
UN Guiding Principles
Science Based Targets initiative

Materiality

Assessment
Basis

Assurance

Provider
Level
Standard
Scope
Statement included
Metrics assured

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Overview