Annual Report

Overview

The report presents the company's fourth ESG report for the period from April 2019 to March 2020. It describes a stakeholder survey and materiality matrix that identify customer privacy, customer satisfaction, service quality, customer health and safety, and business ethics as the five key ESG topics. The company also reports environmental performance data covering energy, water, waste, and greenhouse gas emissions for four subsidiaries, alongside resource-efficiency targets. Other sections describe customer privacy controls, responsible supply-chain procedures, employee practices, training, and workplace safety measures.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2020
Period: 1 April 2019 – 31 March 2020
Language: English
Pages
File size
Restatement: Disclosed

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Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP
Other

Materiality

Assessment
Basis
Matrix

Assurance

Statement included

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Overview