Sustainability Report

Overview

The report presents Pegadaian's 2018 sustainability performance across economic, environmental and social areas. It records IDR11.464.462 million in operating revenues and 13,059 employees, while reporting zero accidents and no corruption incidents. All 487 customer complaints received in 2018 were followed up and resolved. The report also highlights financial inclusion through 4,221 outlets, financial-literacy programs, and CSR/PKBL disbursements of IDR128.57 billion.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Full report
Fiscal year: 2018
Period: 1 January 2018 – 31 December 2018
Language: English, Indonesian
Pages
File size
Restatement: Disclosed

Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP
Other

Ratings

GRI level

Materiality

Assessment
Basis
Matrix

Assurance

Statement included

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