Safaricom PLC 2016 Sustainability Report
The report highlights Safaricom's transition to a customer-centric strategy while maintaining its commitment to transforming lives in Kenya. Key achievements include the quantification of its True Value to society at KSh 414 billion and the successful expansion of M-PESA, which now serves 16.6 million active customers. The company faced challenges such as regulatory fines for service quality and reported three workplace fatalities. Environmental efforts focused on switching to biodegradable retail packaging and managing a 10% increase in carbon emissions due to network expansion. Safaricom also began aligning its operations with the UN Sustainable Development Goals.
Company: Safaricom PLC
Sector: Technology & telecommunications
Country: Kenya
Year: 2016
Type: Sustainability Report
Pages: 79
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Safaricom PLC
Sustainability Report
The report highlights Safaricom's transition to a customer-centric strategy while maintaining its commitment to transforming lives in Kenya. Key achievements include the quantification of its True Value to society at KSh 414 billion and the successful expansion of M-PESA, which now serves 16.6 million active customers. The company faced challenges such as regulatory fines for service quality and reported three workplace fatalities. Environmental efforts focused on switching to biodegradable retail packaging and managing a 10% increase in carbon emissions due to network expansion. Safaricom also began aligning its operations with the UN Sustainable Development Goals.
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Document Details
Report Year
2016
Reporting Period
Apr 1, 2015 - Mar 31, 2016
Fiscal Year
2016
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Sustainable Development Goals
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Water Consumption
Workplace Fatalities
Net Zero Target
Employees