Telefonica Brasil SA 2018 SR
The report highlights Telefônica Brasil's 2018 performance, focusing on its digital transformation and expansion of 4G and fiber optic networks. The company achieved its highest-ever Customer Satisfaction Index of 7.68 and launched Aura, an artificial intelligence tool for customer interaction. Environmental efforts included reaching 44% renewable energy consumption and reducing CO2 emissions per data traffic by 47%. Socially, the company launched the Vivo Diversity Program and invested R$ 59.3 million in educational projects through the Telefônica Vivo Foundation. The report follows GRI Standards and the Integrated Reporting methodology.
Company: Telefonica Brasil SA
Sector: Communication Services
Country: Brazil
Year: 2018
Type: SR
Pages: 110
Telefonica Brasil SA
Sustainability Report
The report highlights Telefônica Brasil's 2018 performance, focusing on its digital transformation and expansion of 4G and fiber optic networks. The company achieved its highest-ever Customer Satisfaction Index of 7.68 and launched Aura, an artificial intelligence tool for customer interaction. Environmental efforts included reaching 44% renewable energy consumption and reducing CO2 emissions per data traffic by 47%. Socially, the company launched the Vivo Diversity Program and invested R$ 59.3 million in educational projects through the Telefônica Vivo Foundation. The report follows GRI Standards and the Integrated Reporting methodology.
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Document Details
Report Year
2018
Reporting Period
Jan 1, 2018 - Dec 31, 2018
Fiscal Year
2018
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Assurance
Sustainable Development Goals
Other Standards
ESG Data?Experimental — AI-extracted data, may contain inaccuracies
Emissions
Scope 1:
Scope 2:
Scope 3:
Energy Consumption
Renewable Energy
Water Consumption
Total Waste
Women on Board
Women in Management
Workplace Fatalities
Employees