Annual Report

Overview

The report covers FY2022 and highlights a fresh materiality assessment spanning enterprise value and ESG impacts. It reports a 1,479-strong professional workforce, zero fatalities and zero LTIs, alongside 18,200 total training hours. Customer performance includes an FY2022 CSAT score of 88% and 74% of interactions and transactions conducted online. Environmental initiatives include data-centre energy-efficiency measures, with reported FY2022 energy consumption of 59,542 MWh for directly owned data centres and solar generation of 54,415kWH.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2022
Period: 1 January 2022 – 31 December 2022
Publication date: 28 February 2023
Language: English
Pages
File size
Restatement: Disclosed

Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP

Ratings

GRI level

Materiality

Assessment
Basis

Assurance

Statement included

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