Impact Report

Overview

The report looks back over five years of TSB's Do What Matters Plan, presenting realized work on customer protection, inclusion, communities and the environment. It reports a 97% fraud-refund rate for 2021-2024 and 43% female representation in senior Grade F+ roles in 2025. It also highlights a 38% reduction in building heating and cooling emissions since 2023.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Full report
Fiscal year: 2025
Language: English
Pages
File size

Commitments

UN Global Compact
UN Guiding Principles
Science Based Targets initiative

Materiality

Assessment
Basis

Assurance

Statement included

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