Abu Dhabi Islamic Bank PJSC 2020 SR
The report highlights ADIB's sustainability progress and resilience during the 2020 COVID-19 pandemic. Key achievements include supporting over 152,000 customers through the Targeted Economic Support Scheme (TESS) with AED 1.2 billion in deferrals and achieving a 40% Emiratisation ratio. The bank accelerated its digital transformation, launching the UAE's first Emirati dialect chatbot and achieving a 43% reduction in paper waste. ADIB also maintained its position as a market leader in customer experience, receiving the highest satisfaction scores in the UAE banking industry.
Company: Abu Dhabi Islamic Bank PJSC
Sector: Finance & insurance
Country: United Arab Emirates
Year: 2020
Type: SR
Pages: 45
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Abu Dhabi Islamic Bank PJSC
Sustainability Report
The report highlights ADIB's sustainability progress and resilience during the 2020 COVID-19 pandemic. Key achievements include supporting over 152,000 customers through the Targeted Economic Support Scheme (TESS) with AED 1.2 billion in deferrals and achieving a 40% Emiratisation ratio. The bank accelerated its digital transformation, launching the UAE's first Emirati dialect chatbot and achieving a 43% reduction in paper waste. ADIB also maintained its position as a market leader in customer experience, receiving the highest satisfaction scores in the UAE banking industry.
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Document Details
Report Year
2020
Reporting Period
Jan 1, 2020 - Dec 31, 2020
Fiscal Year
2020
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Assurance
Sustainable Development Goals
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Emissions
Scope 1:
Scope 2:
Scope 3:
Energy Consumption
Water Consumption
Women in Management
Net Zero Target
Employees