Annual Report

The report describes the company's strong 2019 operating performance, including an operating result of € 858 million and turnover of € 4.7 billion. It highlights carbon-neutral operations, extensive employee and sustainability initiatives, and continued progress in sustainable products and services. The company reports a € 1.2 billion impact-investment target by 2021, with exposure of € 927 million at 31 December 2019. Climate governance and reporting were developed in line with TCFD recommendations, and the sustainability information received limited external assurance from Ernst & Young.