ESG Report

Report overview

The report describes Atento's 2024 progress in sustainability, including 27.5% cumulative greenhouse-gas reduction since 2020 and 27,941 tCO2e of emissions. Renewable energy represented 63.2% of electricity consumption, while the company improved its CDP rating from C to B. The report also consolidates its second dual materiality assessment and covers a global workforce of 98,579 employees. Technology and AI, including Atento AI Studio, are presented as key drivers of customer and employee experience transformation.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Full report
Fiscal year: 2024
Period: 1 January 2024 – 31 December 2024
Language
Pages
File size
Restatement: Disclosed

Standards & Assurance

Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP
Other

Commitments

UN Global Compact
UN Guiding Principles
Science Based Targets initiative

Ratings

GRI level
CDP score

Assurance

Provider
Level
Standard
Scope
Statement included
Metrics assured

ESG & Materiality

ESG data

Indicators available in this report:

Scope 1 emissions
Scope 2 emissions
Energy consumption
Renewable energy
Water consumption
Waste
Employees
Women in management

Materiality

Assessment
Basis
Matrix

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