Annual Report

The report presents the company's 2016 ESG performance, highlighting 9% reductions in fuel and water consumption and a 22% reduction in paper consumption. It reports 7,967 employees, 10,133 total training hours and zero work-related death incidents. The report also describes a stakeholder materiality survey that prioritized occupational health and safety, material consumption, talent retention, employee training and service quality. Community engagement included 376 volunteer hours and recycling and environmental education initiatives.