Sustainability Activities Overview

The report covers Millennium bcp's responsible-business activities in Portugal during the first half of 2013. It describes strengthened AML/CFT monitoring through Actimize and a full revision of the Code of Conduct, with participation by 8,688 employees. Customer-service initiatives included a new customer-satisfaction management model and reinforced Mystery Client visits. The report also highlights financial inclusion, support for entrepreneurs and communities, employee development, and volunteering, including 138 volunteers and 1,135 volunteer hours.