Sustainability Activities Overview

Overview

The report covers Millennium bcp's responsible-business activities in Portugal during the first half of 2013. It describes strengthened AML/CFT monitoring through Actimize and a full revision of the Code of Conduct, with participation by 8,688 employees. Customer-service initiatives included a new customer-satisfaction management model and reinforced Mystery Client visits. The report also highlights financial inclusion, support for entrepreneurs and communities, employee development, and volunteering, including 138 volunteers and 1,135 volunteer hours.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Full report
Fiscal year: 2013
Language: English
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