Environmental, Social and Governance Report

The report describes the Group's 2024 ESG performance across governance, service quality, workforce, and environmental management. It highlights 60.5% female representation in senior management, 5,609 employees, and 1,173 store quality self-inspections. Environmental disclosures report 33.96 tCO2e Scope 1, 7,707.20 tCO2e Scope 2, and 655.77 tCO2e Scope 3 emissions, alongside a 10% Scope 1 and 2 intensity-reduction target by 2030. It also records 238,108.37 cubic meters of water consumption and 25,709.60 kilograms of medical waste disposed by qualified third parties.