Report overview

The report records 2009 revenue of £21,390m, up 3%, while BT Global Services' poor performance resulted in substantial review charges. Group-wide right-first-time customer service improved by 17%. BT also set a target to reduce group CO2e emission intensity by 80% by 2020 against 1997 levels.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2008-2009
Period: 1 April 2008 – 31 March 2009
Language
Pages
File size
Restatement: Disclosed

Standards & Assurance

Standards

Other

Assurance

Statement included

ESG & Materiality

ESG data

Indicators available in this report:

Employees

Materiality

Assessment
Basis

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Report overview

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2008-2009
Period: 1 April 2008 – 31 March 2009
Language
Pages
File size
Restatement: Disclosed

Standards & Assurance

Standards

Other

Assurance

Statement included

ESG & Materiality

ESG data

Indicators available in this report:

Employees

Materiality

Assessment
Basis

Build your research dataset.

Original reports, structured indicators and machine-readable Markdown for your project.

Explore our services

Annual Report & Form 20-F

Report overview

Document

Standards & Assurance

Standards

Assurance

ESG & Materiality

ESG data

Materiality

Build your research dataset.

Annual Report & Form 20-F

Report overview

Document

Standards & Assurance

Standards

Assurance

ESG & Materiality

ESG data

Materiality

Build your research dataset.