Sustainability Review

The report describes BT's progress toward an 80% reduction in global carbon intensity by 2020 from 1997 levels, with 2010 CO2e emissions of 801,000 tonnes and a 51% reduction. It reports 97,798 employees and more than 28,000 volunteering days in the community. The review also describes BT's materiality process, CR risk oversight by the Board, and external assurance by LRQA.