CSR Report

Overview

The report describes Chunghwa Telecom's 2008 CSR governance structure, including a CSR Committee, six working groups, and a materiality assessment that prioritized employee, consumer, supply-chain, transparency, economic-impact, social-accounting, and greenhouse-gas issues. It reports 24,551 employees at year-end, 6,918 female employees representing 28.18% of the workforce, and 2,190,419 training hours. The report also highlights employee health and safety initiatives and customer-service improvements, including a 96.7% First Call Resolution rate.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Chapter
Fiscal year: 2008
Period: Ends 31 December 2008
Language: English
Pages
File size

Standards

Other

Materiality

Assessment
Basis
Matrix

Assurance

Statement included

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