Annual Report

The report describes how the company navigated the pandemic while beginning a major strategy and organisational reset focused on local empowerment, service affordability and culture. It highlights a Group-wide net-zero ambition for 2038 and a voluntary TCFD disclosure, with the Board holding overall responsibility for climate-related issues. The report also provides a 2021 workforce profile of 3,375 employees and details initiatives covering learning, inclusion, wellbeing and health and safety.