Sustainability Report

The report describes JR East's company-wide effort to improve customer satisfaction through a new internal customer-comment database containing 560,862 comments and through annual surveys. It highlights accessibility progress, including completed elevator installations at 360 stations by the end of March 2010. The report also covers safety and social initiatives, including smoking bans, stroller and escalator safety measures, and the 2010 JR East Life Assisting Month campaign.