East Japan Railway Co 2010 SR
The report details JR East's initiatives to enhance customer satisfaction and service quality during fiscal year 2010. Key highlights include the establishment of the Customer Service Quality Reformation Department and the collection of over 560,000 customer comments to drive improvements. The company expanded barrier-free facilities, including elevators at 360 stations, and implemented a total smoking ban in major Tokyo metropolitan area stations. Additionally, JR East promoted safety through the installation of AEDs and on-board security cameras, while expanding the Suica IC card's interchangeable usage across Japan.
Company: East Japan Railway Co
Sector: Transport & logistics
Country: Japan
Year: 2010
Type: SR
Pages: 8
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East Japan Railway Co
Sustainability Report
The report details JR East's initiatives to enhance customer satisfaction and service quality during fiscal year 2010. Key highlights include the establishment of the Customer Service Quality Reformation Department and the collection of over 560,000 customer comments to drive improvements. The company expanded barrier-free facilities, including elevators at 360 stations, and implemented a total smoking ban in major Tokyo metropolitan area stations. Additionally, JR East promoted safety through the installation of AEDs and on-board security cameras, while expanding the Suica IC card's interchangeable usage across Japan.
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Document Details
Report Year
2010
Reporting Period
Apr 1, 2009 - Mar 31, 2010
Fiscal Year
2010
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Materiality Assessment
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
No data available