Annual Report and Accounts

The report highlights the company’s delivery of £327m in customer compensation, alongside operational progress such as reducing carbon dioxide emissions to 188.79 tonnes in 2024/25. It also describes a net-zero carbon goal for 2050, including 300 trees planted during the year and 100% landfill diversion. The report records 330 employees at 31 March 2025 and details the transition to a new claims service operating model.