FirstGroup PLC 2011 SR
The report highlights FirstGroup's CSR performance for the 2010/11 period, focusing on safety, customer service, and environmental impact. Key achievements include an 11% reduction in Lost Time Injuries and a 7% decrease in carbon emissions per passenger km in UK Rail. The company launched its first Group-wide employee engagement survey and invested £160m in new buses. Despite challenges from severe weather affecting punctuality, the group maintained high customer satisfaction in North America and expanded its Corporate Travel Club. The report also details community investments totaling over £2.4 million.
Company: FirstGroup PLC
Sector: Transport & logistics
Country: United Kingdom
Year: 2011
Type: SR
Pages: 24
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FirstGroup PLC
Corporate Social Responsibility Report
The report highlights FirstGroup's CSR performance for the 2010/11 period, focusing on safety, customer service, and environmental impact. Key achievements include an 11% reduction in Lost Time Injuries and a 7% decrease in carbon emissions per passenger km in UK Rail. The company launched its first Group-wide employee engagement survey and invested £160m in new buses. Despite challenges from severe weather affecting punctuality, the group maintained high customer satisfaction in North America and expanded its Corporate Travel Club. The report also details community investments totaling over £2.4 million.
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Document Details
Report Year
2011
Reporting Period
2010 - 2011
Fiscal Year
2011
Published
Jun 13, 2011
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Materiality Assessment
Assurance
Assurance Provider
Assurance Standard
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Workplace Fatalities
Employees