Annual Report and Financial Statements

The report presents FY19 as a year of strategic refocusing after the disposal of the US business, with continuing revenue of £1,446.1m and a single UK and Ireland operating segment. It introduces a stakeholder-led sustainability strategy organised around caring for people, reducing operational impacts and delivering for customers. Environmental reporting includes gross Scope 1 and 2 emissions of 87,128 tonnes CO2e and a certified green-tariff electricity supply for UK operations. The report also discloses a group workforce of 11,539 colleagues and board gender diversity of 33% female.