ICICI Bank Ltd 2019 SR
The report outlines ICICI Bank's business responsibility performance for fiscal 2019, following the National Voluntary Guidelines. Key highlights include a CSR expenditure of INR 922.0 million focused on skill development, rural development, and healthcare. The bank has trained over 400,000 individuals through the ICICI Foundation and expanded its rural banking to support entrepreneurship among women. Environmental initiatives include reaching 1.1 MWp of solar capacity and achieving IGBC Platinum ratings for nine offices, including its data center. The bank also emphasizes digital banking and robust customer grievance mechanisms, resolving over 96% of complaints.
Company: ICICI Bank Ltd
Sector: Finance & insurance
Country: India
Year: 2019
Type: SR
Pages: 11
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ICICI Bank Ltd
Business Responsibility Report
The report outlines ICICI Bank's business responsibility performance for fiscal 2019, following the National Voluntary Guidelines. Key highlights include a CSR expenditure of INR 922.0 million focused on skill development, rural development, and healthcare. The bank has trained over 400,000 individuals through the ICICI Foundation and expanded its rural banking to support entrepreneurship among women. Environmental initiatives include reaching 1.1 MWp of solar capacity and achieving IGBC Platinum ratings for nine offices, including its data center. The bank also emphasizes digital banking and robust customer grievance mechanisms, resolving over 96% of complaints.
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Document Details
Report Year
2019
Reporting Period
Apr 1, 2018 - Mar 31, 2019
Fiscal Year
2019
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Employees