Corporate Social Responsibility Report

The report presents ICBC's 2013 social-responsibility performance across the group, including 441,902 employees, RMB 598 billion in loans to green economic fields, and E-banking accounting for 80.2% of total transactions. It also describes extensive employee training, customer-rights protection, inclusive finance and public-welfare programs. KPMG Huazhen provided limited assurance over the report as a whole.