Annual Report

The report describes how the company navigated the COVID-19 crisis through capacity reductions, liquidity actions, cost savings, and protections for its approximately 20,000 crewmembers. It reports 2020 operating revenue of $3.0 billion, down sharply from 2019, alongside a substantial operating and net loss. On climate, the company says it achieved carbon neutrality for all domestic flying from July 2020, expanded sustainable aviation fuel use, and committed to net-zero carbon emissions across all operations by 2040.