Annual Report

Overview

The report describes a 6,925-person Group workforce and reports no corruption or embezzlement cases in 2016. It discloses resource consumption for specified company and subsidiary buildings, including 12,810,000 kilowatt-hours of electricity, alongside 149 tons of domestic and office waste. Customer-service activity included 253 complaints received by the Company and a 99.8% call-centre satisfaction rate.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2016
Period: Ends 31 December 2016
Publication date: 21 March 2017
Language: English
Pages
File size
Restatement: Disclosed

Standards

GRI
SASB
TCFD
ISSB
ESRS
Integrated Reporting Framework
GHG Protocol
EU Taxonomy
CDP

Ratings

GRI level

Materiality

Assessment
Basis

Assurance

Statement included

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