CSR Sustainability Report and Non-Financial Information Statement

The report describes the company's 2020 sustainability programme across governance, responsible banking, workforce management and environmental performance. It highlights the transition to electricity from renewable sources and an 83% reduction in the carbon footprint against the previous year. The report also records progress against the 2020-2022 CSR roadmap, including achievement of the management gender objective and 41.1% local purchasing. It covers the consolidated banking and insurance Group and includes GRI, TCFD, responsible banking and external AENOR verification disclosures.