Corporate Sustainability Report

The report describes MCB Bank's 2015 community support through education, health, environment and sports initiatives, alongside energy-efficiency work including solar ATM installations, centralized building controls and waste-heat cogeneration. It reports that 66,771 customer complaints were resolved in 2015 at a 99.79% success rate, and that over 1,900 staff members received customer-service training. It also details workplace health and safety measures, business ethics controls and social and environmental policies.