Sustainability And Corporate Social Responsibility

Overview

The report describes MCB Bank's responsible-organisation approach, including business ethics, anti-corruption controls and occupational health and safety measures. During 2018, it logged 116,136 customer complaints and resolved 115,673, reporting a 99.60 % resolution rate. The company also supported health, education and welfare initiatives in its communities. Environmental actions included solar systems at selected branches, energy-management systems, waste-heat cogeneration and paperless banking.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Extract
Fiscal year: 2018
Language: English
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