Environmental, Social and Governance

The report describes 2020 progress toward a zero-emission fleet, including the first 29 UK double-deck electric vehicles and orders for 20 hydrogen-powered buses. It reports a 1.824 Fatalities and Weighted Injuries score and a restatement of prior-year figures after adjusting the index. The report also sets out the Group's progress toward TCFD reporting, with full incorporation planned for the following year.