Impact Report

Overview

The report highlights the company's response to changing client needs during the coronavirus pandemic, including expanded telehealth and a new three-year Strategic Plan. National support answered 166,560 calls and responded to 30,274 emails, while 36,000 clinical services were delivered. The report also emphasizes access and equity through the Choice Fund and records that 93% of clients reported high to very high satisfaction with the service received.

Document

Report type: Sustainability Report
Class: Dedicated
Scope: Full report
Fiscal year: 2021
Language: English
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