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Report overview

The report describes the company's launch of a 3-year Transformation Master Plan built around five FOCUS pillars to improve customer service, operational excellence, core-business focus, talent, and image. It reports that year-end staff numbers fell to 15,780 in 2009 through natural attrition and process redesign. Community initiatives included collecting RM253,191 for the Gaza Fund and continuing support for adopted schools through the PINTAR Programme.

Document

Report type: Annual Report
Class: Financial
Scope: Full report
Fiscal year: 2009
Period: 1 January 2009 – 31 December 2009
Language
Pages
File size

Standards & Assurance

No standards or assurance data is available for this report.

ESG & Materiality

ESG data

Indicators available in this report:

Employees
Women on the board

No materiality data is available for this report.

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