Annual Report

Overview

The report describes the company's 2023 performance in improving water-supply operations, including a 27.54% water-loss rate and continued service expansion. Digital channels were significant, with 67.75% of customer water-bill payments completed online and 232 branches certified under the Government Convenience Center standard. Environmental initiatives included planting 16,155 trees across PWA locations, maintaining 1,100 rai of forest over five years, and restoring aquatic ecosystems and coral reefs.

Document

Report type: Annual Report with Sustainability Disclosures
Class: Embedded
Scope: Full report
Fiscal year: 2023
Period: 1 October 2022 – 30 September 2023
Language: English, Thai
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