Terveystalo Oyj 2020 SR
The report highlights Terveystalo's response to the COVID-19 pandemic, including the establishment of nearly 60 testing units and a significant increase in digital appointments to 1.8 million. The company achieved a 53% reduction in its Scope 1 and 2 carbon footprint, primarily through the transition to green electricity. Key performance indicators showed record-high customer satisfaction (NPS 82.8) and an improved employee Net Promoter Score (eNPS) of 18. Terveystalo also introduced a new quality index comprised of seven effectiveness indicators to enhance transparency in healthcare quality.
Company: Terveystalo Oyj
Sector: Healthcare & social services
Country: Finland
Year: 2020
Type: SR
Pages: 22
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Terveystalo Oyj
Corporate Responsibility Report
The report highlights Terveystalo's response to the COVID-19 pandemic, including the establishment of nearly 60 testing units and a significant increase in digital appointments to 1.8 million. The company achieved a 53% reduction in its Scope 1 and 2 carbon footprint, primarily through the transition to green electricity. Key performance indicators showed record-high customer satisfaction (NPS 82.8) and an improved employee Net Promoter Score (eNPS) of 18. Terveystalo also introduced a new quality index comprised of seven effectiveness indicators to enhance transparency in healthcare quality.
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Document Details
Report Year
2020
Reporting Period
Jan 1, 2020 - Dec 31, 2020
Fiscal Year
2020
Type
Sustainability Report
Language
English
Pages
File Size
Standards & Assurance
Reporting Standards
Materiality Assessment
Sustainable Development Goals
Other Standards
ESG Data?Experimental: AI-extracted data, may contain inaccuracies
Emissions
Scope 1:
Scope 2:
Scope 3:
Energy Consumption
Renewable Energy
Total Waste
Women on Board
Women in Management
Workplace Fatalities
Employees