Annual Report and Annual Performance Report

The report presents Thames Water's customer-focused strategy for 2017/18 alongside significant environmental and workforce performance. The company reported 6,245 employees at 31 March 2018, generated 293 GWh of renewable electricity, and reported a 69% reduction in water-operations greenhouse gas emissions. It also highlighted a 7% reduction in pollution incidents, while leakage remained a major challenge at 695 Ml/d. Sustainability, customer service, employee capability, and environmental protection are presented as interconnected priorities.